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HAPPYFOX CHAT OPENCART SOFTWARE
HAPPYFOX CHAT OPENCART LICENSE

Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system. Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.Дeriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels. Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. Multichannel support (Email, Voice, LiveChat, FB and Twitter)ДЄutomatic Ticket Distribution & Service-level Agreement (SLA)

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IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps.

HAPPYFOX CHAT OPENCART SOFTWARE

The setup of Spiceworks software is easy and fast, with no waste of time for users. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics. The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. The Spiceworks software can be either cloud-based or installed and is completely free. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent'sвЂ™ performance, or track abrupt changes occurring in the network. The main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. It allows its users to organize better, assign the right email to the right person, respond faster and track everything.ДЄlso, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated. This is powerful and simple customer support and ticket management software. Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).

HAPPYFOX CHAT OPENCART LICENSE

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server). Equipped with 175+ support features, you'll be able to link every support channel. LiveAgent help desk is the ultimate solution for providing excellent customer support.

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